The European Union’s cybersecurity agency, ENISA, has confirmed that a cyberattack was responsible for the weekend disruptions at major European airports. Law enforcement is now investigating the incident, which was caused by a ransomware attack on a third-party service provider.
The attack targeted Collins Aerospace, a major American aviation company, and its Muse software. This software is used to manage check-in and boarding systems at airports, and the disruption heavily affected operations in Heathrow, Brussels, and Berlin.
The incident started on a Friday night, forcing airport staff to switch to manual check-in procedures. This led to long lines and widespread delays, leaving thousands of travelers stranded.
RTX, the parent company of Collins Aerospace, released a statement acknowledging the "cyber-related disruption" to its Muse software. The company said it was working to restore functionality and that the issue could be managed with manual check-in.
According to ENISA, the type of ransomware used has been identified, and a law enforcement investigation is now underway. Operations at Berlin Airport were still disrupted on Monday, affecting travelers and participants of the Berlin Marathon.
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